Delete your account

Last updated: 4 October 2026

GaadiMate is built so that your vehicle records live on your phone. Signing in is optional and unlocks nothing (the app works fully without it), so most people have no account to delete. This page covers both cases.

1. If you never signed in

There is no account. Everything the app holds about your vehicles (records, service history, reminders, saved contacts and bill images) is in a database on your phone. Uninstalling the app deletes all of it. You can also clear it without uninstalling, from your phone's app settings, using "Clear storage" or "Clear data".

What remains on our side is described in our Privacy Policy, and none of it names you. Each item is keyed to a hashed device identifier and is not deleted automatically at present:

• the operational request log: timestamps, response times, token counts, error kinds, and a keyed one-way hash of any registration number you looked up (never the number);
• app-usage events (which onboarding, sign-in, add-vehicle and reminder steps you reached, with the time and app version);
• crash records (error type, screen, and a one-way fingerprint of the message);
• scan diagnostics (timings, page counts, failure kinds);
• the device record: a hash of the app's identifier, a one-way hash of the network (IP) address it registered from, usage counters, and timestamps;
• the lookup-limit records that tie a one-way hash of a registration number to the device hash;
• ratings you gave a service center (stars, three yes/no answers, an optional private note, the workshop's name, area and phone as printed on the bill, and a hash of the bill's identifier).

You may ask us to delete these, using the request below. Ratings and private notes are not removed by deleting an account or by deleting your advisor chat records; email us and we will remove them.

Your advisor chat records are also kept on our side. Switching off More → Settings → Help improve advisor answers stops new ones. You can delete the ones already kept for your phone right now, without signing in, in More → Settings → Delete my advisor chat records. Any you leave are deleted automatically after 90 days, and you can also email us at the address below.

Suggestions you sent through Help build GaadiMate are kept on our side too, with a hashed device identifier, and are deleted automatically 12 months after you send them. Deleting your advisor chat records does not remove them; email us at the address below to have them deleted sooner.

2. If you signed in with your phone number

Signing in creates an account identified by that number. If you are signed in, you can delete your account yourself, straight away, in the app under More → Account → Delete account, which removes your sign-in and your phone number from our servers, and the advisor chat records and the suggestions kept for that phone with them; for anything else listed below, use the email request. Deleting the account in the app works only from a phone that signed in with that number. From any other phone the app refuses, and tells you to sign in on that phone first or to delete that phone's advisor chat records in Settings. You can also ask us to delete the account by email. There is no charge, and you do not need to give a reason.

What we delete

• Your sign-in identity and the phone number held with it.
• The record linking your phone number to your installation.
• The advisor chat records kept for the phone you delete from: the advisor questions and answers, older-version copies of them, and any beta scan-failure text.
• The suggestions sent through Help build GaadiMate from the phone you delete from, with their status history and any credit name.
• The operational request log entries associated with your installation.

Ratings and private notes you gave a service center are not removed by account deletion. Email us at the address above and we will remove them. Advisor chat records kept for any other phone, including one you also signed in on with this number, are not removed by account deletion. Delete them from that phone in More → Settings → Delete my advisor chat records, or email us at the address above. Suggestions sent through Help build GaadiMate from any other phone, including one you also signed in on with this number, are not removed by account deletion either; email us at the address above and we will delete them.

What this does not touch

The vehicle records, service history, reminders and bill images on your phone. Those were never uploaded, so we cannot delete them for you: uninstall the app, or clear its data from your phone's settings, as described in section 1.

How long it takes

We respond within 30 days, which is the commitment made in our Privacy Policy. In practice it is usually much sooner. We will confirm by email once the deletion is done.

3. Deleting some of your data, without deleting your account

You do not have to close your account to have data removed. Ask for any part of it on its own, at the same address, and say which:

• your advisor chat records, which you can delete yourself in More → Settings → Delete my advisor chat records (no sign-in needed), and which are otherwise deleted automatically after 90 days; you can also switch them off any time in More → Settings → Help improve advisor answers, which stops any new ones;
• the operational request log entries associated with your installation;
• the record linking your phone number to your installation;
• your ratings and private notes for service centers, which deleting your account or your advisor chat records does not remove;
• your suggestions sent through Help build GaadiMate, which deleting your advisor chat records does not remove, and which are otherwise deleted automatically 12 months after you send them.

Your sign-in stays working, and the app keeps behaving exactly as it did. The same 30-day response applies.

4. If you are unsatisfied

Our Grievance Officer under the Digital Personal Data Protection Act, 2023 is Shweta Chaudhary, reachable at privacy@gaadimate.in. If our response does not resolve your concern, you may approach the Data Protection Board of India.